• Hire character. Train skill.
• Courage is the first attribute
• Relationships are primary; everything else is derivative
• The only way to mobilize people is around purpose
• There are no leaders, there is only exercising leadership
• Focus on capacities and potential; they bear more fruit than deficiencies
• Being aware is more important then being smart
• To be a better leader, develop more heart
• Under pressure, how you do anything is likely how you will do everything
• When in doubt, tell more truth
• Think systems: Work to get the whole system into the room
• Adaptability is essential for leading
• Follow a designed practice of development
• Know the difference between wicked problems and technical problems
• Listening is not a soft skill, it’s damn hard work
• Observe, observe, observe; then interpret and only then intervene
• People improve through feedback, not through rules
• Nothing communicates faster then “being talked down to”
• Grace is not being perfect. Grace is the speed of the response after the breakdown
• Any behavior that is allowed to exist is, by definition, acceptable
• Self disclosure without awareness is useless
• Leadership is an inside-out job
• There are two ways to build leadership capacity: hire it or develop it
• Just because you are not sick does not mean you are healthy
• Leadership is learned
• People don’t get in trouble for telling the truth, they get in trouble for not telling enough truth
• You can’t build teams in a lawless culture. Have a few rules and stick to them
• Cultivate feedback closer to the event
• Leaders grow more leaders
• Teams = shared work and individual accountabilities